Phase 0, Retail and Hospitality Opening Conditions

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Conditions for the opening of retail establishments and commercial premises and similar services to the public

Article 1. Reopening of retail establishments and commercial premises and of similar services.

1. It may proceed to reopen to the public all retail establishments and commercial premises and professional service activities whose activity had been suspended in article 10.1 of Royal Decree 463/2020, of March 14, except for those that have an area of more than 400 square meters, as well as those that have the character of a shopping center, provided they meet the following requirements:

a) A prior appointment system will be established to guarantee the permanence inside the establishment or premises at the same time of a single client for each worker, without waiting areas being enabled inside them.

b) Individualized customer service will be guaranteed with the proper physical separation provided for in this chapter or, in the event that this is not possible, through the installation of counters or partitions.

c) A preferential service schedule will be established for those over 65 years of age, which must be made to coincide with the time slots for walks and physical activity of this group.

2. This chapter will not apply to activities and retail establishments and commercial premises with openness to the public allowed in accordance with Royal Decree 463/2020, of March 14, which may continue to be open in the same conditions that they had from the entry into force of the aforementioned royal decree, without prejudice to compliance with the safety and hygiene measures provided for in article 3 of this order.

Article 2. Hygiene measures to be applied in establishments and premises open to the public.

1. Establishments and premises that open to the public in accordance with article 1 shall carry out cleaning and disinfection of the facilities at least twice a day, with special attention to the most frequent contact surfaces such as door knobs, counters, furniture , handrails, vending machines, floors, telephones, hangers, cars and baskets, taps, and other elements with similar characteristics, according to the following guidelines:

(i) One of the cleanings will be carried out, at the end of the day;

(ii) Disinfectants will be used as dilutions of freshly prepared bleach (1:50) or any of the disinfectants with virucidal activity that are on the market and that have been authorized and registered by the Ministry of Health. If a commercial disinfectant is used, the indications on the label will be respected.

(iii) After each cleaning, the materials used and the personal protective equipment (hereinafter PPE) used will be disposed of safely, proceeding to hand washing. Likewise, cleaning and disinfection of the work stations will be carried out at each shift change, with special attention to counters, partitions, keyboards, payment terminals, touch screens, work tools and other items susceptible to manipulation, paying special attention to those used by more than one worker.

When more than one worker will attend the public in the establishment or premises, cleaning measures will be extended not only to the commercial area, but also, where appropriate, to private areas of the workers, such as changing rooms, lockers , toilets, kitchens and rest areas.

2. The uniforms and work clothes will be washed and disinfected daily, if applicable, which must be washed mechanically in washing cycles between 60 and 90 degrees Celsius.

Article 3. Risk prevention measures for personnel providing services in establishments and premises open to the public.

2. The owner of the economic activity carried out in the establishment or premises must comply, in any case, with the risk prevention obligations established in current legislation, both generally and specifically to prevent the spread of COVID19 .

In this sense, it will ensure that all workers have personal protection equipment appropriate to the level of risk and that they have permanently available, in the workplace, hydroalcoholic gels with virucidal activity authorized and registered by the Ministry of Health. For hand cleaning, or when this is not possible, soap and water. The use of masks will be mandatory when the interpersonal safety distance of approximately two meters between the worker and the client or between the workers themselves cannot be guaranteed.

3. The fingerprint transfer will be replaced by any other time control system that guarantees adequate hygienic measures to protect the health and safety of workers.

5. Likewise, the distance measures provided in this order must be complied with, where appropriate, in the workers' locker rooms, lockers and toilets, as well as in the rest areas, dining rooms, kitchens and any other area of common use.

6. If a worker begins to have symptoms compatible with the disease, the telephone number enabled by the autonomous community or corresponding health center will be contacted immediately. The worker must leave his job until his medical situation is assessed by a health professional.

Article 4. Protection and hygiene measures applicable to clients, inside establishments and premises.

2. In establishments where the personalized attention of more than one client is possible at the same time, the interpersonal safety distance of two meters between clients, with marks on the ground, or through the use of beacons, must be clearly indicated. signage and signage. In any case, customer service may not be carried out simultaneously by the same worker.

3. Establishments and premises must make available to the public dispensers of hydroalcoholic gels with virucidal activity authorized and registered by the Ministry of Health. Conditions under which the hotel and restaurant activities must be carried out

Article 5. Hotel and restaurant activities.

1. The hotel and restaurant activities may be carried out through home delivery services and through the collection of orders by customers in the corresponding establishments, and consumption inside the establishments is prohibited.

2. In the home delivery services, a preferential distribution system may be established for people over 65 years of age, dependents or other groups more vulnerable to infection by COVID-19.

3. In the collection services at the establishment, the customer must place the order by phone or online and the establishment will set a collection schedule for it, avoiding crowds in the vicinity of the establishment.

Likewise, the establishment must have a space enabled and marked for the collection of orders where the exchange and payment will take place.

5. The establishments may only be open to the public during the order pick-up hours.

Article 6. Risk prevention measures for the personnel who provide services in the hotel and restaurant establishments.

2. The owner of the economic activity carried out in the establishment or premises must comply, in any case, with the risk prevention obligations established in current legislation, either generally and specifically to prevent the spread of COVID19.

In this sense, it will ensure that all workers have personal protective equipment appropriate to the level of risk, composed of at least masks, and that they have permanently available and registered hydroalcoholic gels with virucidal activity at the workplace. by the Ministry of Health and / or soaps for cleaning hands.

Article 7. Hygiene measures for clients and capacity for hotel and restaurant establishments.

1. The owner of the hotel and restaurant business carried out in the establishment must, in any case, make available to customers:

a) At the entrance of the establishment: hydroalcoholic gels with virucidal activity authorized and registered by the Ministry of Health, which must always be in use.

b) At the exit of the establishment: litter bins with a non-manually operated lid, equipped with a garbage bag.

2. The time of permanence in the establishments in which the collection of orders is carried out will be strictly necessary so that customers can collect them.

3. In establishments where the personalized attention of more than one client is possible at the same time, the interpersonal safety distance of two meters between clients, with marks on the ground, or through the use of beacons, must be clearly indicated. signage and signage. In any case, customer service may not be carried out simultaneously to several customers by the same worker.

4. In the event that more than one client cannot be served individually at the same time under the conditions set forth in the previous section, access to the establishment will be carried out individually, not allowing more than one client to stay there, except in those cases in which it is an adult accompanied by a person with a disability, minor or elderly.